FAQ / CONTACT

CONTACT

> How long does it take to get my order?

We ship your order with FedEx:

- Ground shipping usually takes 5–8 business days (Mo-Fr)

For personalized orders:
- Ground shipping: 14 to 21 business days (Mo-Fr)

Once your order has been transferred to FedEx, you will receive a shipping confirmation e-mail and the FedEx tracking code.

> I entered the wrong shipping address. What can I do?

As long as your order has not yet been shipped, we can easily change the shipping address for you. Just send us a message with your invoice number and the correct address to support@vicegolf.com

> I am not sure what ball model I should choose. Can I also just buy a sleeve of 3 balls?

We do not offer 3 ball sleeves. But you can order our special trial offer (5 different models, 10 balls) here.

> Which ball should I play?

At the end of the detailed description of each ball model we have enumerated comparable ball models from other manufacturers that are close to our products.

Roughly speaking:

- Handicap 30–54: VICE Drive Ball
- Handicap 20–30: VICE Tour Ball
- Handicap < 20: VICE Pro/Pro Plus Ball

Yet there are also a lot of subjective factors in the ball selection process. That’s why you should not generalize the abovementioned handicap recommendations.

> How long does the ball customization process take?

Golf balls that have been ordered on our website via our personalization tool typically require only 14 to 21 business days.

> Why can I not order less than 1 dozen(12 pieces) per ball model?

Our balls are packaged in boxes of 12 balls and shrink-wrapped. The shipment of boxes of 3 would mean an increased logistical complexity, which unfortunately would have a negative impact on the ball price.

> Can I combine different ball models to reach the minimum order of 5 dozen(60 balls) for the best price?

No. The lowest price is not reached until an order of minimum 5 dozen(60 balls) per ball model has been placed. Economies of scales justifying a lower price only work for us within the same ball models.

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