How long does it take to get my order?
We ship your order with FedEx:
- Ground shipping usually takes 5–8 business days (Mo-Fr)
For personalized orders:
- Ground shipping: 14 to 21 business days (Mo-Fr)
Once your order has been transferred to FedEx, you will receive a shipping confirmation e-mail and the FedEx tracking code.
I entered the wrong shipping address. What can I do?
As long as your order has not yet been shipped, we can easily change the shipping address for you. Just send us a message with your invoice number and the correct address to firstname.lastname@example.org
I am not sure what ball model I should choose. Can I also just buy a sleeve of 3 balls?
Which ball should I play?
At the end of the detailed description of each ball model we have enumerated comparable ball models from other manufacturers that are close to our products.
- Handicap 30–54: VICE Drive Ball
- Handicap 20–30: VICE Tour Ball
- Handicap < 20: VICE Pro/Pro Plus Ball
Yet there are also a lot of subjective factors in the ball selection process. That’s why you should not generalize the abovementioned handicap recommendations.
Why can I not order less than 1 dozen(12 pieces) per ball model?
Our balls are packaged in boxes of 1 dozen(12 balls) and shrink-wrapped. The shipment of boxes of 3 would mean an increased logistical complexity, which unfortunately would have a negative impact on the ball price.
Can I combine different ball models to reach the minimum order of 60 balls for the best price?
No. The lowest price is not reached until an order of minimum 5 dozen(60 balls) per ball model has been placed. Economies of scales justifying a lower price only work for us within the same ball models.